At On Board Coffee, our first (second & third) priority is providing our passengers with a luxurious experience. This means providing premier coffee, merchandise, & goods.

If you are dissatisfied with your On Board Coffee purchase in any way, please don’t hesitate to reach out to our Crew about a return or exchange within 30 days of purchase. We’ll do our best to get things squared away.

Once you speak to one of our Crew about your return or exchange, you’ll receive a pre-paid return label by email.

Simply print out the label, attach it to a box with the items you’re returning, along with your packing slip (if you still have it), and send it back to us. We should receive it within 5-7 business days.

If you’re returning these items, you’ll see the refund processed 3-5 business days after we receive them.

If you’d like your return label to be sent to you by physical mail, just let us know!

All returned (non-coffee) merchandise should be unused and with all packaging contents. For all returns and exchanges, please reach out to us within 30 days of your order date. Refunds will be issued upon receipt of your returned item(s). For issues with products occurring after 30 days of purchase, please reach out to us.